How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

FAQ & Support

Q: Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

1. How Do I Know Which Size Fits Me? (Sizing Guide)

Sizing varies by brand, style (e.g., Champion hoodies vs. custom tees/jerseys), and fit (relaxed streetwear vs. athletic). Always check the specific size chart on each individual product page before ordering—it's the most accurate for that item.

General Instructions to Measure Yourself Accurately:

• Use a flexible tape measure (or string + ruler).

• Measure over a thin layer (like a t-shirt) for tops; stand relaxed, not sucking in.

• Compare your measurements to the product's size chart (usually in inches/cm, showing body or garment measurements).

• Streetwear often has a relaxed/oversized fit—size up if you prefer baggier or layering.

Standard Measurement Guide (Typical for BlackTop Apparel):

• Chest/Bust: Measure around the fullest part, under arms, across shoulder blades.

• Waist: Measure around natural waistline (belly button level).

• Hips: Measure around fullest part of hips.

• Length: From shoulder seam to hem (for shirts/hoodies).

• Sleeve: From center back neck to cuff.

Example Approximate Garment Measurements (based on common streetwear/Printify standards for similar Champion and custom pieces—verify per product):

• Small: Chest 34-37" (86-94 cm), Length ~27-28".

• Medium: Chest 38-41" (97-104 cm), Length ~28-29".

• Large: Chest 42-45" (107-114 cm), Length ~29-30".

• XL: Chest 46-49" (117-124 cm), Length ~30-31".

• 2XL: Chest 50-53" (127-135 cm), Length ~31-32".

Many items offer Men's, Women's, and Youth sizing with unisex/relaxed options. For hoodies like the Blacktop 'B' Logo Champion, expect a roomy fit with midweight fabric. Jerseys and tees are lightweight/breathable. If between sizes, go up for comfort in streetwear styles.

Pro tip: Lay a favorite fitting garment flat and measure it to compare.

2. What is Your Return and Exchange Policy?

BlackTop Society stands behind the gear but operates on made-to-order print-on-demand, so policies are tailored accordingly.

• Defective, Damaged, or Incorrect Items: Contact us within 30 days of delivery at Daniel@shopblacktop.com with your order number and clear photos of the issue. We'll review quickly and offer a free replacement or full refund—no questions asked.

• All Other Returns (sizing, color, change of mind): Not accepted. Double-check size charts on product pages. Items are custom-printed just for you once ordered.

• Return Shipping: Customer responsible for return shipping costs (use trackable method) if a return is approved for defects.

• No direct size exchanges in most cases—focus on getting it right upfront.

We appreciate your support for this independent brand. Reach out anytime for help.

3. How Long Does Shipping Take, and Do You Ship Internationally?

Yes, we ship worldwide! Processing + shipping times:

• Processing Time: 1–3 business days (orders go straight to production via Printify—can't cancel/modify after that).

• United States (including CA): Typically 5–12 business days total.

• International: 10–20 business days (can be longer due to customs).

Shipping Methods: Standard options through Printify's network (USPS, UPS, DHL, etc.). Costs calculated at checkout based on location/items. Free shipping on orders over $75 — use code FREESHIPPING.

Tracking: You'll get a tracking number by email once shipped. Track via the carrier's site.

International Notes: You may owe customs duties/taxes/import fees (not included in shipping)—handled by your local customs. We're not responsible for carrier or customs delays. Ensure your address is correct.

Contact Daniel@shopblacktop.com for any shipping questions.

4. How Do I Care for My Garments?

Proper care keeps your BlackTop pieces looking fresh and lasting longer. Instructions vary slightly by item but follow these standards:

• Machine wash cold (max 30°C / 90°F) with similar colors.

• Do not bleach.

• Do not tumble dry (air dry or lay flat to prevent shrinkage/distortion).

• Iron/steam on low heat if needed (inside out).

• Do not dry clean.

For heavyweight fleece hoodies: Expect durability with proper care. Lightweight jerseys/tees: Moisture-wicking—wash gently to maintain breathability. Turn graphics inside out for best print protection. Avoid high heat.

5. What Payment Methods Do You Accept?

Secure and convenient checkout via Shopify:

• Major credit cards (Visa, Mastercard, American Express, etc.).

• PayPal.

• Other methods offered at checkout (may include Apple Pay, Shop Pay, or BNPL like Klarna/Afterpay depending on location/availability).

All transactions are processed securely. Once placed, orders enter production immediately.